Privacy Policy
Data Controller
The data controller for the data collected on this site is Servallhost (SASU), 6 rue d'Anjou, 60000 Beauvais, France, SIRET 93237892000023. Contact: servallhost@gmail.com.
Data Collected
We collect the following data when you use the site or place an order: name, surname, postal address, email address, phone number, order and payment data (processed by our payment provider), browsing data (cookies).
Purposes of Processing
- Management and tracking of orders and deliveries
- Customer relationship management and after-sales service
- Sending commercial communications, subject to your consent
- Website improvement and statistical traffic analysis
- Compliance with our legal and accounting obligations
Legal Basis
Processing is based on the performance of the sales contract, consent (for commercial prospecting and certain cookies), and compliance with legal obligations.
Retention Period
Order data is retained for the period necessary for commercial relationship management, then archived in accordance with accounting and tax obligations (10 years for accounting documents).
Data Recipients
Your data may be transmitted to our technical service providers necessary for the execution of the service: Shopify (e-commerce platform and hosting), payment providers, carriers responsible for delivery. These providers only use your data for the intended purposes.
Your Rights
In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the right to access, rectify, erase, limit, object to, and port your data. You can exercise these rights by contacting us at servallhost@gmail.com. You also have the right to lodge a complaint with the CNIL (www.cnil.fr).
Cookies
The site uses cookies necessary for its operation as well as audience measurement cookies and, where applicable, advertising cookies subject to your consent. You can manage your preferences via your browser settings or the site's cookie management banner.